Frequently Asked Questions (FAQ)

🔹 General Questions

What is Smart USA Visa?

Smart USA Visa is an affordable online immigration service that simplifies the process of preparing family-based U.S. immigration applications. Our software guides you through each step, fills out USCIS forms automatically, generates required letters and checklists, and delivers a complete printable application ready to mail. It’s a professional service for just $250—a fraction of attorney fees.

Is Smart USA Visa a law firm or do you give legal advice?

No, we are not a law firm and we do not offer legal advice. We are a document preparation service that helps customers fill out and organize their immigration forms and documents. If your case is complex or requires legal assistance, we recommend speaking with a licensed immigration attorney.

How much does it cost?

We charge a flat fee of $250 for our full application service. This includes form preparation, certified translations, intent letters, and full filing instructions. USCIS filing fees are not included and are paid separately when you mail your application.

Do you have monthly or hidden fees?

No. We charge one-time pricing only. There are no monthly subscriptions or hidden fees.

What payment methods do you accept?

You can pay securely using PayPal, credit card, or debit card. Payments are processed at the end of the application.

Do you offer a refund if I’m not satisfied?

Yes! We offer a 100% Satisfaction Guarantee. If you are not happy with the service before you mail your application, you can request a full refund.

What if USCIS denies my case?

If your application is denied due to an error on our part, we offer an Approval Guarantee and will refund your $250 service fee. (USCIS filing fees are non-refundable.)

Which languages do you support?
Our platform supports English and Arabic. We offer free certified translations for Arabic and Spanish documents. Translations for all other languages are available upon request at an additional cost.

Do you help customers outside the U.S.?
Yes, we help U.S. citizens apply for visas on behalf of relatives living outside the United States. Our service is accessible from anywhere.

Can I use Smart USA Visa on my phone or tablet?
Yes, our website is mobile-friendly and fully compatible with phones and tablets.

🔹 Visa Services & Eligibility

Which visa types do you support?

We currently support:

K-1 Fiancé(e) Visa
CR1 / IR1 Spouse Visa
Immediate Relative Visas (IR-3, IR-2, F4, etc.)
Green Card / Adjustment of Status (coming soon)

What is a K-1 visa?

The K-1 visa allows a U.S. citizen to bring their foreign fiancé(e) to the U.S. to get married within 90 days. After marriage, the foreign spouse can apply for a green card.

Am I eligible for a K-1 visa?

You are eligible if:

You are a U.S. citizen
Both partners are legally able to marry
You have met in person within the last 2 years (with few exceptions)

What is a CR1/IR1 spouse visa?

These are immigrant visas for spouses of U.S. citizens. CR1 is for couples married under 2 years; IR1 is for those married 2 years or more.

Can I apply for a visa for my child or sibling?

Yes, we support Immediate Relative categories such as IR-2 (child of a U.S. citizen) and F4 (brother or sister of a U.S. citizen age 21 or older).

How long does the process take?

Processing times vary by visa type:

K-1 Visa: 6–12 months
CR1/IR1 Visa: 10–14 months
IR-2/F4: 14–24+ months (depending on visa bulletin)

🔹 Using Our Service

What happens after I sign up?

You will be guided through a step-by-step questionnaire. Based on your answers, we prepare your immigration forms, generate required letters, and provide a complete set of filing instructions.

Do you prepare the actual USCIS forms?

Yes, we prepare:

Form I-129F
Form I-130 / I-130A
Form I-485 (coming soon)
Form I-765 / I-131 (coming soon)
Form G-1145 (E-Notification)
Intent to Marry letters
Cover letters and document checklists

Can I save and return later?

Yes, your progress is automatically saved. You can sign back in at any time to continue where you left off.

Can I preview my application before paying?

Yes, you can view your completed forms before you make any payment.

How do I receive my package?

After payment, we will email you a downloadable application package in PDF format, ready for printing and mailing to USCIS.

Do you provide instructions on how to mail it?

Yes. We include full mailing instructions, including a checklist, filing tips, and the correct USCIS mailing address.

Can I contact someone for help?

Yes! We offer support via live chat, email, and contact forms. Our support is available in English and Arabic.

Is my information safe?
Yes. We use SSL encryption and do not share or sell your data. Your privacy is our top priority.

🔹 Translations

Are translations included?

Yes. We include free certified translations for documents.

Which documents can be translated?

Birth Certificates
Marriage Certificates
Divorce Decrees
Police Clearance Letters
Court records
Other civil documents

Can I request translation in another language?

Yes. We offer translations in all languages for an additional fee (except Arabic and Spanish, which are free).

🔹 After You Apply

Do you mail the application for me?

No. We prepare the complete application and email it to you. You are responsible for printing, signing, attaching passport photos, and mailing it to USCIS.

Can I use your service if I already started my application?

Yes. If you’ve already started, you can use our platform to double-check your information, get translations, or complete your application.

Will you notify me about USCIS updates?

We don’t provide real-time case tracking, but we include Form G-1145 with every application so USCIS can send you updates by text or email.

Do you offer services for green cards or citizenship?

Adjustment of Status (Green Card) packages will be available soon. Naturalization (citizenship) services may follow in the future.

Need more help?
Contact us at support@smartusavisa.com or start a live chat from the bottom of the page.